Last updated: August 3, 2026
This policy explains how TLM Insurance handles information collected through our website at www.tlmins.com. It covers this website only. Information you provide to us directly in the course of obtaining a quote, purchasing a policy, or making a claim is handled under our separate agency privacy practices.
Information you give us
Our website has one contact form, “Start The Conversation.” It asks for your name, email address, phone number, and your message. Submitting the form is entirely voluntary.
When you submit it:
- The submission is emailed to our staff.
- A copy is stored in this website’s database so we do not lose your inquiry if an email fails to deliver.
- Our website keeps a log of the emails it sends, which includes the contents of the message, so we can confirm delivery and diagnose problems.
We use this information to respond to your inquiry and to follow up about the insurance products you asked about. We do not sell it, rent it, or share it for anyone else’s marketing.
Cookies and analytics
We use Google Analytics to understand how visitors use our site — which pages are read, how people arrive, and where they run into trouble. This is measurement of site usage in aggregate; it is not used to build advertising profiles.
Analytics does not run unless you consent to it. When you first visit, a consent banner appears and analytics is switched off by default. Nothing is measured, and no analytics cookies are set, until you choose to allow it. If you decline, or simply ignore the banner, Google Analytics stays off.
The cookies involved:
- Necessary — a cookie that remembers your consent choice so we do not ask again on every page, and cookies set by our spam protection. These are required for the site to work and are always active.
- Analytics —
_gaand_ga_*, set by Google Analytics, only after you consent. They distinguish one visitor from another so visits are not double-counted.
You can change or withdraw your choice at any time by clicking the cookie icon at the left of any page on our site, which reopens your consent preferences. Withdrawing consent stops further analytics collection.
Spam protection
Our contact form is protected by Google reCAPTCHA, which helps us tell real inquiries from automated spam. reCAPTCHA is provided by Google and is subject to Google’s privacy policy and terms of service.
Security logging
Our website records IP addresses and related request details as part of its security protection, to detect and block attacks and abusive traffic. These records are used for site security only.
Who we share information with
We use a small number of service providers to operate the site. They process information on our behalf and are not permitted to use it for their own purposes:
- Google — website analytics and spam protection.
- CookieYes — the consent banner and record of your consent choice.
- Mailgun — delivery of email sent by our website.
We may also disclose information where we are required to do so by law.
How long we keep it
Contact form submissions and the website’s email log are kept for as long as they are useful for responding to and servicing your inquiry, and are removed when they are no longer needed. Security logs are kept on a short rolling basis. If you would like your inquiry deleted sooner, contact us and we will remove it.
Your choices
You can ask us to tell you what information we hold about you from this website, to correct it, or to delete it. You can also opt out of analytics at any time using the cookie icon at the left of any page. To make a request, contact us using the details below.
Children
This website is intended for adults seeking insurance information. We do not knowingly collect information from children.
Changes to this policy
If we change how this website handles information, we will update this page and revise the date at the top.
Contact us
If you have questions about this policy or about information we hold, contact us using the contact form on our homepage.
TLM Insurance